House calls at Primary Health Care: contributions to Psychology training

Abstract

INTRODUCTION: There are potentials and challenges in the work of psychologists in the Family Health Support Centers (NASF). Criticism revolves around an inadequate professional repertoire for this context, resulting from the emphasis on classical and still hegemonic training. OBJECTIVE: To reflect on the planning, execution, and evaluation of the house calls strategy in psychology carried out by NASF in Salvador-Bahia. METHOD: This is an experience report. We use shared supervision (SC), which consists of: reporting the concrete situation of house calls recorded in the Report of Visits; sharing feelings and affection in relation to what was experienced; reflections and syntheses on the house call concerning classic clinical practice. During the fortnightly SC, house calls were narrated by the interns and the tutor, and the visit records were shared reflexively. The analysis was carried out based on the discussions that occurred during the moments of SC, with emphasis on the *narrative act* and also through the written reports. RESULTS: We carried out 63 house calls and highlighted two dimensions: 1) changes in the work process, in relation to the hegemonic conception of psychological performance; 2) perception that the way we are welcomed at home reflects the possibilities of care, requiring an active, sensitive, welcoming attitude in the professional-user relationship. CONCLUSION: House calls presented themselves as a challenge, requiring the expansion of skills, non-traditional ways of behaving, and communicating in order to facilitate dialogue, listening, and as a strategy to expand the professional repertoire.