User’s satisfaction with oral care in Pauini, Amazonas, Brazil

Abstract

OBJECTIVE: This study aimed to understand user satisfaction with the Oral Health Team of Basic Health Units in the municipality of Pauini, Amazonas. MATERIAL AND METHOD: This cross-sectional study was conducted between December 2019 and February 2020 in the three basic health units in the urban area of the municipality and had as participants the users of dental health services. Two questionnaires were used: the first to assess access to health services and the other about user satisfaction with oral health care. The results were analyzed descriptively by means of absolute and relative frequencies. RESULTS: Participated in the study 265 individuals, and when asked how scheduling was done, 61.51% replied that it was through a visit to the health unit, and with regard to the main reason for the last consultation, 47.17% of users replied that the main reasons were toothache and extraction. The highest percentages of satisfaction it were found in the physical structure domain and the domain with the lowest percentages information and support. CONCLUSION: The results showed the need to improve the form of access to dental public health services and a positive perception by the users of oral health services in Pauiní, AM, however, the best results were observed in the infrastructure of the health units and the need for improvement in terms of information and support for users of oral health services.