Nursing supervision work process in polyclinics: limits and possibilities

Abstract

OBJECTIVE: To describe the limits and possibilities of the nursing supervision work process in polyclinics. METHOD: Descriptive, exploratory and qualitative study, realized in five polyclinics of a large city in the state of Bahia, Brazil. Semi-structured interviews were conducted with the five nursing supervisors and analyzed using the content analysis technique. RESULTS: The nursing supervisors reported as the main limits for their work the resistance of the team to participate in educational events, a precarious relationship between user demands, insufficiency in the number of nursing staff, difficulty in regulating users, ineffective human and financial resources. Among the possibilities, communication, interpersonal relationships and good coordination between management and coordination were reported. CONCLUSION: The limits found confirm the difficulties encountered in the management of health services, as well as attesting the complexity and need of nursing management to promote good practices for qualified care.