5S Program: implementation experience in a hospital pharmacy service in Campinas, São Paulo, Brazil
DOI:
https://doi.org/10.17267/2317-3378rec.2022.e4641Keywords:
Pharmacy Service, Hospital, Health Services Administration, Total Quality ManagementAbstract
OBJECTIVE: To describe how the 5S Program was implemented in a hospital pharmacy service in Brazil. MATERIALS AND METHODS: It was an experience report on the improvement of total quality management in a hospital pharmacy service. After theoretical deepening and training, a group of employees carried out a situational analysis of the service and prepared a task plan, with deadlines and goals, according to the 5S Program fundamentals. EXPERIENCE REPORT: In terms of space, cleaner and more organized environments were provided with identification and optimization of workspaces. There was a reduction in waste and better control of inventories, from identification to storage in appropriate conditions. Among employees, the 5S Program implementation triggered professional motivation, improved hierarchical relationships, and developed a sense of leadership, collaboration, and teamwork, in addition to strengthening the link with the service and promoting collaborative management. In addition, the 5S Program furthered the identification and storage of medicines and supplies, contributing to the standardization of the pharmaceutical process, dispensing, and patient safety activities. FINAL CONSIDERATIONS: The 5S Program implementation positively modified the work process in the hospital pharmacy service.
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Copyright (c) 2022 Simone Yuriko Kameo, Larissa Saito da Costa Yoshida, Aline Antonioli de Barros Giovini, Aline Aparecida da Cruz Zanetti, Ricardo Barbosa Lima
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License.
